Refund policy

You must return your goods within 30 days.

If your order is to be used as a gift, you can write a comment in the order when the gift is to be given. The 30 days for return applies from that day.

In order to return an order you must contact, with a message containing both your order number and the reason for the return. If you wish, we can provide you with a return-label - alternatively you can arrange return shipping yourself. It costs 9 EUR to send back an order with a return label provided by Sisi Copenhagen, which will be deducted from your refund payment.

If you do not wish to use our return solution, you can send the item back with your preferred shipping supplier to our company address. It is important that you send to our business address, which is given below, if this should be the case. The return package must to be sent to:

Sisi Copenhagen ApS
Østerbrogade 64, hj.
2100 Copenhagen Ø
Att: Return

We try to handle returns as quick as possible, but the processing time for a return of an order can take up to 7 weekdays. When we have received your return, you will receive an email with a confirmation that your return has been handled. If you wish to return and get your money back, it can take up to 4 banking days from the time we have confirmed your return until you can see the money in your bank account.

If you have questions or need help with something, you are always welcome to write to us at

Return of an order purchased with a promotional offer:

The conditions for returning orders purchased with promotional offers can be found here.