You can change your order until it is packed and shipped. Once your order is packed, you will receive an email with the tracking number. You can therefore basically change your order until you have received the e-mail with the tracking number. Send an email to shop@sisicph.com and we will find a solution.

We accept payment with all standard payment cards, such as VISA and Mastercard. We also offer payment with applepay, googlepay and paypal.

We pack and send orders every weekday. We ship with PostNord and GLS who deliver on all weekdays.

The delivery time with free delivery varies from 2-15 days depending on our location and will be delivered to your home address. Learn more here. If you have an order that needs to arrive a little faster, write to us at shop@sisicph.com and we will do our best to help :) 

Yes, all our jewelery is packed in nice jewelery boxes. You can also buy a gift bag for the packaging that we include in the delivery. If the order is to be sent directly to the recipient, we are happy to pack the jewelery in the gift bag together with a personal greeting if desired. When your desired jewelery is in the shopping cart, write a comment in the order if you want us to send it directly to the recipient. Write to us at shop@sisicph.com if you have any questions - remember to attach your order number.

If your order is a gift, you must write in the comment field when the gift is to be given, the 30 days return policy is applies from that day. 

You have a 30-day right of return. (If your order is a gift, you can indicate in the comments field when the gift is to be given, then the 30 days return policy applies from that day).

You can buy a return form in our return portal. It costs 9€.

If you want to return your order, you must fill out the return form and send the order back to us via the nearest post office. Once we have received the return, you will be refunded. Please note that we can only refund the money to the same card that was used upon purchase.

To receive the return form, you must send an email to shop@sisicph.com stating the order number and reason, and we will send you the return form by email. A return form costs 9€.

If you do not wish to use our return solution, you can in any case send the item back with your preferred shipping supplier to our address with adequate order information to:

Sisi Copenhagen ApS
Østerbrogade 64, hj.
2100 Copenhagen Ø
Denmark
Att: Return

It is important that you choose a shipping method that sends directly to our address, as we do NOT pick up the package at the post office or accept cash payment upon delivery. 

If you want to exchange for another piece of jewelery or a gift card, we ask you to send the piece of jewelery in return, attach the return form to the package and fill in what you want to exchange for. When we receive your return, we exchange and send a new piece of jewelery or a gift card for you, and if there is a difference in price, we will contact you.

To receive the return form, you must send an email to shop@sisicph.com stating the order number and reason, and we will send you the return form by email. A return form costs 9€.
If you do not wish to use our return solution, you can in any case send the item back with your preferred shipping supplier to our address with a return note to:

Sisi Copenhagen ApS
Østerbrogade 64, hj.
2100 Copenhagen Ø
Denmark
Att: Return

It is important that you choose a shipping method that sends directly to our address, as we do NOT pick up the package at the post office or accept cash payment upon delivery. 

All our jewelery is made of the highest quality materials. Our silver jewelery is made of 925 sterling silver and even our gold-plated models are made of 925 sterling silver, with a thin layer of 18 carat gold. In our Fine Jewelry collection, the jewelery made of solid gold from 9 carat and goes up. 

We also only use real freshwater pearls and real semi-precious stones - never glass or art materials!

Sisi Copenhagen is registered and subject to the Precious Metals Control in Denmark, and our jewelery is stamped with our name stamp `SI`

The surface of our jewelry is untreated silver and gold - and if they are to stay nice for a long time, you can take some precautions to take care of them. You can first delay the process by making sure you keep them in airtight bags when not in use. Avoid wearing them when you shower, do not expose them directly to creams and remove the jewelry when exercising. Some people's sweat reacts more strongly with the jewelery than others - and it may, for example, have something to do if you take specific types of medication. If the jewelry loses color or looks dirty, it may be a result of the silver (or gold) having oxidized - ie a reaction with the acid in the air. Fortunately, it can be removed if you clean the jewelry, read more here.

Real silver and gold always oxidize over time. It is a completely natural process as precious metals react with the acid in the air. A bit like rusting iron. You may have inherited some silverware and noticed that they stain and turn black, even though they have only been in a closet? The same goes for jewelry made in silver or gold. If they have oxidized, you can either polish them shiny again with a cloth or use a special product that removes the oxidized layer. Read more about jewelry care here.