Frequently Asked Questions / FAQ

You can change your order until it is packed and shipped. Once your order is packed, you will receive an email with the tracking number. You can therefore basically change your order until you have received the e-mail with the tracking number. Send an email to shop@sisicph.com and we will find a solution.

We accept payment with all standard payment cards, such as VISA and Mastercard. We also offer payment with ApplePay, Google Pay and PayPal.

We pack and send orders every weekday. We ship with PostNord and GLS who deliver on all weekdays.

The delivery time with free delivery varies from 2-15 days depending on our location and will be delivered to your home address. Learn more here. If you have an order that needs to arrive a little faster, write to us at shop@sisicph.com and we will do our best to help :) 

We offer free delivery on all orders above 35€. For orders below 35€ the standard shipping costs 10€.

Our free standard delivery is sent with PostNord and delivered to your home address. You can also choose delivery to a post office. The delivery time depends on your country and is estimated to be delivered in between 2-15 working days to your home or a post office. 

You have a 30-day right of return. (If your order is a gift, you can indicate in the comments field when the gift is to be given, then the 30 days return policy applies from that day).

You can buy a return form in our return portal. It costs 9€.

If you want to return your order, you must fill out the return form and send the order back to us via the nearest post office. Once we have received the return, you will be refunded. Please note that we can only refund the money to the same card that was used upon purchase.

To receive the return form, you must send an email to shop@sisicph.com stating the order number and reason, and we will send you the return form by email. A return form costs 9€.

If you do not wish to use our return solution, you can in any case send the item back with your preferred shipping supplier to our address with adequate order information to:

Sisi Copenhagen ApS
Østerbrogade 64, hj.
2100 Copenhagen Ø
Denmark
Att: Return

It is important that you choose a shipping method that sends directly to our address, as we do NOT pick up the package at the post office or accept cash payment upon delivery. 

If you want to exchange for another piece of jewelery or a gift card, we ask you to send the piece of jewelery in return, attach the return form to the package and fill in what you want to exchange for. When we receive your return, we exchange and send a new piece of jewelery or a gift card for you, and if there is a difference in price, we will contact you.

To receive the return form, you must send an email to shop@sisicph.com stating the order number and reason, and we will send you the return form by email. A return form costs 9€.
If you do not wish to use our return solution, you can in any case send the item back with your preferred shipping supplier to our address with a return note to:

Sisi Copenhagen ApS
Østerbrogade 64, hj.
2100 Copenhagen Ø
Denmark
Att: Return

It is important that you choose a shipping method that sends directly to our address, as we do NOT pick up the package at the post office or accept cash payment upon delivery. 

We've made a detailed size guide, which you can find here.

At the moment, we only sell our jewelry in our own brand store in Østerbro, Copenhagen. If you happen to be in Copenhagen, please feel free to stop by. Alternatively, we have fortunately made it easy to return your jewelry if it doesn't fit perfectly.

Find us here:
Østerbrogade 64
2100 København Ø

Mon-Fri, 10:00 AM - 5:30 PM
Saturday, 10:00 AM - 3:00 PM
Sunday, closed

Yes, all our jewelery is packed in nice jewelery boxes. You can also buy a gift bag for the packaging that we include in the delivery. If the order is to be sent directly to the recipient, we are happy to pack the jewelery in the gift bag together with a personal greeting if desired. When your desired jewelery is in the shopping cart, write a comment in the order if you want us to send it directly to the recipient. Write to us at shop@sisicph.com if you have any questions - remember to attach your order number.

If your order is a gift, you must write in the comment field when the gift is to be given, the 30 days return policy is applies from that day. 

We offer a 30-day return policy from the day the gift is to be given. You simply need to write a note in the cart indicating when the gift will be given. The return period will then be valid for 30 days from the day the gift is given (we can extend the return policy up to a maximum of 90 days).